Refund Policy

1. The Service and Who Can Withdraw

Proofcan is a digital service (software as a service): a paid plan is a monthly subscription with a number of marks per month. Payments are processed by Paddle.com Market Limited, our Merchant of Record, which also carries out refunds.

Only consumers (private persons) have a right of withdrawal, and only for the first payment of a subscription: it does not apply to renewal payments, and it does not apply to purchases made as a business, including by freelancers and the self-employed. Before you pay, you state which of the two you are.

2. Withdrawal Information for Consumers

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract, which is the day of your first payment.

To exercise the right of withdrawal, you must inform us (Galzura Software Company, Volkan Çatak, Bayraktar Mah. Koza 1 Cad. No:138/9, G.O.P Çankaya, Ankara 06490, Türkiye, +90 553 591 04 71, support@proofcan.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

You can also exercise your right of withdrawal online at proofcan.com/withdraw, which you reach through "Withdraw from contract here" in the footer of every page. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (by email), including its content and the date and time of its submission, without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract. For a Proofcan plan this amount is the marks you have used, valued at the price of one mark: plan price ÷ marks included per month × marks used, at most the plan price (for example, 20 marks used on the Pro plan: €99 ÷ 400 × 20 = €4.95, so we refund €94.05). We deduct it from the reimbursement.

Before you pay, you ask us to start your plan immediately. Your right of withdrawal ends once the plan has been fully performed.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Galzura Software Company, Volkan Çatak, Bayraktar Mah. Koza 1 Cad. No:138/9, G.O.P Çankaya, Ankara 06490, Türkiye, support@proofcan.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:
• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

3. Cancellation

You can cancel a paid plan at any time through "Cancel contracts here" in the footer of every page (proofcan.com/cancel-contract), without signing in. The plan then ends at the end of the billing period you have already paid for, and nothing more is charged.

4. No Other Refunds

Apart from the right of withdrawal above, payments are not refunded; this includes marks not used and the rest of a billing period after a cancellation. Your statutory rights, including your rights if the service does not conform to the contract or if you were charged in error, remain unaffected; write to support@proofcan.com.